Job Summary

The Account Coordinator manages various support activities and special projects for designated accounts. This role supports the Account Management team by facilitating various client requests including new products, reporting, website maintenance, and resolving escalated customer issues.

Role and Responsibilities

• Generates and evaluate backorder reports and potential out of stock reports on a weekly basis
• Monitors the open sales order report and follows up on delayed orders
• Researches inventory issues and communicates with supply chain
• Runs the program analysis review report and summarizes data for the clients’ review on a monthly basis
• Coordinates product sourcing, costing, and sample development
• Manages the process of adding new items, phasing out or replacing discontinued items in a client’s line which includes SKU set up, ensuring client inventory commitment, product photography, and website maintenance
• Assigns internal team tasks with a CRM tool, tracks progress and follows up to ensure deadlines are met, and prepares information for business reviews
• Coordinates special distribution projects with customer service and the distribution center
• Works with the marketing and graphic design teams to develop order forms and ordering guides
• Schedules meetings with various team members to communicate deadlines and track the progress of special projects
• Supports uniform in-field wear tests and participates in site visits as needed
• Travel to work booths at client conventions as needed
• Works to resolve escalated customer service or quality issues

QUALIFICATIONS

REQUIRED EXPERIENCE/SKILLS/EDUCATION

• High School Diploma required, Bachelor’s Degree preferred
• 1+ years of experience in an account support role
• Ability to interact with various department levels.
• Excellent attention to detail and thoroughness
• Microsoft Office experience, Excel proficiency

COMPETENCIES

• Service Focus – placing great emphasis on creating customer loyalty by ensuring the highest value of service is always provided, and by delivering on commitments to the customer.
• Information Seeking – possessing an underlying curiosity and desire to know more about things, people or issues; going beyond routine questions and digging for exact information to resolve discrepancies.
• Composure and Resiliency –deal effectively with pressure, recover quickly from setbacks, and remain optimistic and persistent even under adversity. Maintain self-confidence and avoid overly emotional responses in tense or difficult situations.

• Communicating – providing the information required by others in a concise, direct and unambiguous way. Striving to ensure that the receiver clearly understands the specifics of their message and they are able to listen to, receive and understand messages conveyed by others.
• Conflict Management — Addressing problems openly and objectively and bringing substantial conflicts and disagreements into the open with the intention of resolving issues in and unemotional and constructive manner
• Analytical Thinking – Possessing the capability and inclination to identify and synthesize information from diverse sources by looking for patterns in data, making connections between seemingly unrelated events, and understanding how different parts of a system are interdependent.
• Accountability – Taking responsibility for one’s own performance and accepting full ownership of issues, problems, and opportunities regardless of the source. Working in a careful and organized manner, paying attention to all pertinent details, following through on commitments and promises, and building trust through reliability.
• Time Management – able to manage multiple responsibilities by being organized and keeping on top of important time sensitive tasks.