News

NRF 2021: Social responsibility critical for keeping retail customers engaged

The pandemic and the U.S. presidential elections overshadowed what would have been the biggest story of almost any other year — the social movement that was triggered by the death of George Floyd and was amplified by subsequent race-related incidents. Even with COVID...

5 customer types come out of isolation: How to serve them

Pandemic-induced isolation forced new buying habits. Here are the five new customer types that emerged – and how you want to serve them now. Researchers at HUGE uncovered how the buying landscape changed through the last year. They looked into what customers...

7-Elevens could be destined to undergo a konbinification

When someone in the U.S. mentions the name 7-Eleven, Slurpees and rollers stocked with taquitos come to mind. However in Japan, the home of the chain’s parent company, 7-Eleven has long offered a higher-end customer experience — one that might be coming to the U.S.,...

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Future of Retail Is Marketplaces, Brands

Future of Retail Is Marketplaces, Brands

Marketplaces and small brands may have a bright future in the retail industry in 2021 and beyond. It has become a cliche to say the pandemic has “changed everything” or “accelerated” the trend toward ecommerce. Nonetheless, shutdowns, contactless pickup, and an...

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