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EXAMPLE JOB DESCRIPTION

Below is an example of a type of job available in the uniform, image apparel and public safety equipment industry. There are hundreds of jobs like this and similar opportunities available today.

If you are looking for a job, read below to see if this type of work is right for you. Then look on your favorite job listing website for companies that may be looking to hire.

This job description example is courtesy of Superior Group of Companies. 

Client Services Manager

JOB SUMMARY

The Client Services Manager is responsible for the management of all tasks relating to the sales, relationship management, administration and corporate customer service of the assigned accounts. This role partners with the sales representatives and customers on all incoming opportunities, pricing opportunities, design projects, product development and program implementation.  The Client Services Manager acts as the Project Manager and orchestrates information to and from several departments including: Design, Purchasing, Legal, Marketing, Customer Care, Distribution and Sourcing.

ROLE AND RESPONSIBILITIES

  • Supports internal teams as the primary point of contact in all matters related to customer account
  • Continually fosters growth of the customer relationship through proactive communication and reliable execution of customer requirements
  • Develops a consultative relationship with customers, sales teams and executive sponsors
  • Manages the internal process of setting up customer accounts and programs which includes: coordinating between teams, setting and communicating deadlines, monitoring the program’s progress and constantly ensuring that the customers’ needs and objectives are being met
  • Communicates activity and project progress to all stakeholders
  • Manages multiple projects simultaneously and in various stages of development
  • Forecasts and tracks key account metrics
  • Maintains close contact with Customer Care, monitoring service levels, and advising them concerning program changes.
  • Administers customer contracts and pricing
  • Works with Inventory Management on existing and new product planning and advising on any upcoming demand changes.
  • Initiates, executes and manages field marketing and promotion programs.
  • Focuses on continuous improvement of program items, program management, marketing materials and customer service.

 

QUALIFICATIONS

REQUIRED SKILL/EDUCATION/EXPERIENCE

  • High school diploma or equivalent required, Associate’s degree preferred
  • Minimum of 5 years account management/customer care experience, delivering client-focused solutions based on customer needs including national / major accounts (e.g. mass, department store, specialty chains, ecommerce and marketplaces)
  • Experience presenting effectively to all levels of the organization
  • Experience successfully managing multiple projects simultaneously and prioritizing competing tasks
  • Understanding of marketing, measurement and analytics, and process for ecommerce product setup and receiving bulk or drop ship orders
  • Excellent verbal and written communications skills
  • Proficiency with MS Office (Excel, PowerPoint, Word)
  • Must be self-motivated and able to thrive in a results-driven environment
  • Critical thinking and problem solving skills
  • Keen attention to detail and adherence to deadlines

 

COMPETENCIES

  • Service Focus – placing great emphasis on creating customer loyalty be ensuring the highest value of service is always provided and by delivering on commitments to the customer
  • Influence and Persuasion – Using tactics to persuade others to take a specific course of action and establishing credibility to sustain the respect of others
  • Relationship Building – Developing long-term, professional relationships with others and exceling at building and maintaining friendly interactions, establishing credibility and building rapport with individuals or networks of contacts
  • Professionalism – Meticulously adhering to values such as courtesy, respect, honesty and responsibility in all dealing with peers, managers, customers, partners, members of the community and other stakeholders
  • Active Listening – Enhancing mutual understanding in communicating with others by expressing genuine interest in the content and meaning of others’ messages. Asking clarifying questions to ensure understanding and to get more information, and rephrasing what is said to check meaning and interpretation
  • Time Management – Managing multiple responsibilities by being organized and keeping on top of important and time-sensitive tasks