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The Uniform Chronicles: Inside the Product Introduction Stage of the Sales Product Lifecycle

Aug 18, 2025 | Uniform Chronicles

UNIFORM CHRONICLESInsight from inside the industry on design and manufacturing, a column by Leslie Watt-McArdle, director of merchandise and product design.

A few weeks back, I wrote about the Sales Product Lifecycle. Today, we are zeroing in on the first and often most critical stage: Introduction.

Launching a new product in the uniform industry is not about chasing trends. It is about building something that works for the long haul. While fashion brands can ride seasonal waves, uniform products go through longer sales cycles, deeper validation, and tighter integration with client programs.

Here is a breakdown of the core steps involved in getting a new uniform product off the ground:

  1. Start with Research

It all begins with understanding the need. Gather insights from:

  • Surveys with end users and program managers
  • Feedback from field sales
  • Industrial laundry test results and Garment test results
  • Feature trend analysis (mechanical stretch, moisture-wicking, RFID labeling)

These inputs help shape the product from day one.

  1. Choose the Right Fabric

Once needs are clear, fabric selection begins. Always run early-stage tests for:

  • Abrasion resistance
  • Colorfastness
  • Wash performance
  • Durability
  • Soil Release

The goal: meet durability standards and exceed comfort expectations.

  1. Refine Fit and Function

Wearer trials are essential. Assess all job roles and collect feedback for adjustments:

  • Armhole shape
  • Hem length
  • Collar design
  • Fit

The result should be a garment that fits and performs based on the purpose of the job, not just how it looks on paper.

  1. Align with Existing Programs

Uniforms do not live in a vacuum. Pre-launch planning includes:

  • Matching new colors to legacy standards
  • Defining SKU structures (short sleeve, long sleeve, women’s companion)
  • Deciding whether it is a replacement, complement, or expansion.

Smart alignment = smoother adoption.

  1. Build the Buzz

Pre-launch marketing is all about education and excitement.

  • Digital campaigns featuring real feedback and product close-ups.
  • A product video highlighting flexibility and breathability
  • Sample kits and one-pagers to arm the sales team.

In industries like manufacturing or hospitality, validation matters always bring proof. 

  1. Plan for Demand

Forecasting is not just guesswork. It is built on:

  • Current program volumes
  • Size and color run availability
  • Embellishment placement (logos, barcodes, patches)
  • Compliance with any required standards

Inventory is released in phases to allow for smooth rollout without overstock.

  1. Track What Happens Next

Launch day is just beginning. Always monitor:

  • Sample and quote activity.
  • Legacy-to-new conversion rates
  • Customer service and embellishment partner feedback
  • Early return and defect data

All of it feeds right back into fine-tuning the product, messaging, and supply chain. Launching a new product in the uniform space is a coordinated, cross-functional effort. When it is done right you are not just launching another SKU: you are launching a dependable solution that makes life easier for the people who wear it and the teams who manage it.

 

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