Ecommerce became a critical supply line during the pandemic. Some of the habits will stick as consumers are likely to shop online for more categories than before.
Beyond shopping, however, Covid-19 has shone a light on the next big crisis: the environment.
Younger consumers are especially sensitive about global warming and the world they are inheriting. Does it affect the way they shop? What can merchants do to make their operations greener?
When two industry leaders focus on environmental issues, perhaps it’s time that we all think about how those concerns might affect ecommerce now and in the near future.